RETURNS
As our customer, we want you to always feel confident that you are receiving new, fresh, and unopened products. Therefore, we do not accept returns of tested or opened products. If your products and their packaging are completely unopened, you can return your purchase within 100 days.
We do not offer a shipping label for returns; you are responsible for the shipping cost. When returning an item, you are responsible for the risk of the item, and we recommend that you send the package with tracking. Please package your unopened order in new packaging to make a return.
Mark the return clearly and include a note with your name, order number, and email address. Then contact our customer service for the address to which you should return your return/complaint.
Refunds for received and approved returns will be made within 12 days. Once we have processed your return, we will contact you via email.
COMPLAINTS
If you have a complaint, please contact our customer service. Please attach clear pictures/videos where we can see the defect you are experiencing.
The right to complain applies to defects that can be traced back to the production of the item and therefore does not apply to normal wear and tear or aging of the product.
We reserve the right to first remedy the defect, secondly to replace the item, and finally to repurchase it. Please note that we do not cover return shipping costs.
Cancellation policy
As a customer, you have the right to contact our customer service and cancel your purchase before the product has been shipped. However, we would like to inform you that when you cancel a purchase, we charge an administrative fee of 5% of the total purchase value.
This fee covers the costs we incur in connection with the transaction, including bank and payment provider fees.
If you have any questions, please do not hesitate to contact us!